Refund policy

At Vuni Gear, we take pride in delivering high-quality, brand-new gear to every customer. To maintain that standard, we ask that all returned or exchanged items be sent back in the same condition in which they were received, including all original packaging, tags, and accessories.

Our goal is to ensure that every customer receives gear that is new, unworn, and in excellent condition. Please read the requirements before starting a return/exchange via the link below.

GARMENT CONDITION REQUIREMENTS:

All returned or exchanged garments must be in new, unworn, unused, clean, unwashed, and undamaged condition, suitable for resale as new merchandise.

Garments must be free of odors, stains, dirt, pet hair, and any other signs of use.

We encourage customers to try on their garments to ensure proper fit. However, garments must not be worn beyond normal indoor fitting.

All original product tags must remain attached to the garment. Garments with tags that have been removed, detached, altered, or reattached will not be accepted for return or exchange.

ORIGINAL PACKAGING REQUIREMENTS:

All returned or exchanged garments must include:

The original clear, zippered Vuni packaging bag, including its product identification labels.
The original black Vuni garment storage bag, including its identification markings and features.
All original tags, accessories, and components included with the garment.

Both the clear zippered packaging bag and the black garment storage bag should be returned in good condition.

Please do not attach shipping labels, tape, or adhesives directly to either of these bags.

RETURN SHIPPING REQUIREMENTS:

Please place the garment and all original packaging inside a separate protective shipping bag or box to prevent damage during shipping.

Return shipping labels should only be attached to the outside of the protective shipping container.

The original outer shipping bag used to deliver your order is not required for a return or exchange.

RESTOCKING FEES:

To help maintain our packaging and product standards, a 20% restocking fee will apply to returned or exchanged items that are missing any required original packaging, storage bags, identification labels, or accessories.

This fee helps cover the additional handling, replacement packaging, and preparation necessary to return eligible garments to our inventory.

Garments must still meet all condition and original attached-tag requirements to qualify for a return or exchange.

RETURN INSPECTION & ACCEPTANCE:

All returned and exchanged items are carefully inspected upon arrival to ensure they meet our product condition standards.

Garments showing signs of being worn, washed, used, damaged, or having their original product tags removed or altered will not be accepted for return or exchange.

If an item does not meet these requirements and the return or exchange is declined, the customer will be responsible for the shipping cost to have the item returned to them.

// Start a Return/Exchange Now //

OUR COMMITMENT TO EVERY CUSTOMER:

These guidelines help us ensure that every piece of Vuni Gear delivered to our customers meets the same high standards of quality, presentation, and condition that we expect when shipping a brand-new product.

We appreciate your understanding and your help in maintaining the quality and integrity of Vuni Gear products for every customer.